1Faculty of Medicine, Prishtina, Kosova;
2National Institute of Public Health, Prishtina, Kosova.
Introduction: The integration of public health services within primary health care is a challenge for many countries.
The aim: The aim of the study was to analyze the satisfaction of the patients at the Healthcare Family Center in Vushtrria, with the family practice model.
Methodology: The study is descriptive, cross-sectional. The study has included 120 patients.
The results: 66 (55%) of surveyed respondents have received ongoing advice from the doctors on preventing the more frequent illnesses with statistically significant difference (p=0.000), but the difference by gender wasn’t significant (p=0.36).
The frequent controlling visits appear satisfactorily for 78(65%) of the patients, with significant difference (p=0.001) but according to the gender without significant difference. (p=0.6430).
When the doctor referred patients elsewhere, 102(85%) of the respondents said that they got a reasonable explanation, with a statistically significant difference (p=0.000).
Conclusion: With statistically significant difference but not according to gender: patients at the Healthcare Family Center in Vushtrria are satisfied with the educational advices about health, by the doctor and the nurse, with the frequency of the controlling visits and also with explanations for the referral to higher healthcare level institutions.
Recommendation: The Healthcare Family Center should empower human resources on health education and increase co-operation with the Public Health Institute during the drafting of the operational plans for the Primary Health Care.
Keyword: Human resources, The Healthcare Family Center, primary health Care.